wnbd Privacy Policy

1 Introduction

wnbd is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how wnbd collects, uses, stores, and shares personal data in connection with the operation of the wnbd online gaming platform, accessible at wnbd.live and through the wnbd mobile application.

We understand that privacy is important to our players in Bangladesh. When you share your personal information with wnbd, you're trusting us to handle it responsibly. This policy is written in plain language so you can understand exactly what we do with your data — no confusing legal jargon, no hidden surprises.

This policy should be read alongside the wnbd Terms and Conditions, which govern your use of the platform more broadly. If you have any questions about how wnbd handles your personal data, you can contact us at any time at [email protected].

2 Data We Collect

wnbd collects personal data in several ways — directly from you when you register or use the platform, automatically as you interact with the platform, and from third parties such as payment providers and identity verification services. The table below summarises the main categories of data we collect:

wnbd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

3 How We Use Your Data

wnbd uses the personal data we collect for the following purposes:

• Account management: To create and maintain your wnbd account, verify your identity, and manage your account settings and preferences.
• Processing transactions: To process deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Providing gaming services: To deliver the games and features available on the wnbd platform and to personalise your experience based on your gaming history and preferences.
• Customer support: To respond to your queries, resolve complaints, and provide assistance when you contact the wnbd support team.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to apply responsible gaming tools where appropriate.
• Legal compliance: To comply with applicable laws, regulations, and requests from regulatory authorities or law enforcement agencies.
• Platform improvement: To analyse how the platform is used and to improve the features, performance, and user experience of wnbd.
• Marketing communications: To send you relevant promotions and bonus offers by SMS or email, where you have opted in to receive such communications. You can opt out at any time by contacting the support team.

wnbd will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

4 Legal Basis for Processing

wnbd processes your personal data on one or more of the following legal bases:

• Contract performance: Processing is necessary to fulfil our obligations under the wnbd Terms and Conditions — for example, to operate your account and process your transactions.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering requirements and gaming regulations.
• Legitimate interests: Processing is necessary for wnbd's legitimate business interests, such as fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing Your Data

wnbd does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment processors: We share financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers process your data under their own privacy policies and are bound by strict data security obligations.
• Identity verification providers: We share identity data with KYC service providers to verify your age and identity as required by our operating licence and applicable law.
• Game providers: Some games on the wnbd platform are provided by third-party game studios. These providers may receive limited technical data necessary to deliver the game experience.
• Regulatory and law enforcement authorities: We may disclose your data to regulators, law enforcement agencies, or courts where required by applicable law or a valid legal order.
• Fraud prevention agencies: We may share data with fraud prevention and anti-money laundering agencies to protect the platform and comply with our legal obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of wnbd's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer.

All third parties with whom wnbd shares personal data are required to handle that data securely and in accordance with applicable data protection law. wnbd does not permit third parties to use your data for their own purposes beyond what is strictly necessary for the service they provide to wnbd.

6 Cookies and Tracking Technologies

wnbd uses cookies and similar tracking technologies on the platform to provide a better experience for our players. A cookie is a small text file placed on your device when you visit the wnbd website or use the wnbd app. Cookies help us keep you logged in, remember your preferences, and understand how the platform is being used.

The types of cookies wnbd uses include:

• Essential cookies: These are necessary for the platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional cookies: These remember your preferences — such as your preferred language or display settings — so you don't have to set them every time you visit.
• Analytics cookies: These help us understand how players use the platform — which pages are visited most, where players spend the most time, and where technical issues occur. This data is used in aggregate and does not identify individual players.
• Marketing cookies: Where you have consented, these cookies allow us to show you relevant promotions and bonus offers based on your activity on the platform.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the wnbd platform. For more information on managing cookies, refer to your browser's help documentation.

7 Data Retention

wnbd retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our operating licence. The specific retention periods that apply to different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, as required by anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction in accordance with financial record-keeping requirements.
• Gaming activity data: Retained for the duration of your account and for up to three years after account closure for responsible gaming monitoring and dispute resolution purposes.
• Customer support communications: Retained for up to two years from the date of the interaction.
• Technical and usage data: Retained for up to 12 months from collection.

When personal data is no longer required for the purposes for which it was collected and the applicable retention period has expired, wnbd will securely delete or anonymise that data. Anonymised data — which cannot be used to identify you — may be retained indefinitely for analytical purposes.

8 Your Privacy Rights

As a wnbd player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting the wnbd support team at [email protected].

wnbd will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights unless a request is manifestly unfounded or excessive.

9 Data Security

wnbd takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the wnbd platform.
• Encrypted storage of sensitive account and financial data on secure servers.
• Strict access controls ensuring that only authorised wnbd personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments and penetration testing of the wnbd platform.
• Two-factor authentication available for all player accounts.
• Continuous monitoring of platform activity for signs of unauthorised access or suspicious behaviour.

While wnbd takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, wnbd will notify you and the relevant regulatory authority as required by applicable law.

You also play an important role in keeping your account secure. Please use a strong, unique password for your wnbd account, enable two-factor authentication, and never share your login credentials with anyone. If you suspect your account has been compromised, contact the wnbd support team immediately.

10 Children's Privacy

The wnbd platform is strictly for adults aged 18 and over. wnbd does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on the wnbd platform or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a notification, wnbd will promptly investigate and, if confirmed, close the account and delete all associated personal data. wnbd uses age verification checks during the registration process to minimise the risk of underage access to the platform.

11 Updates to This Policy

wnbd may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable law. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top of the document.

For significant changes that materially affect how we use your personal data, wnbd will notify you directly — either by email to your registered address or through an in-platform notification — before the changes take effect. We encourage you to review this page periodically to stay informed about how wnbd protects your privacy.

Continued use of the wnbd platform after any update to this Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with any changes, you should stop using the platform and contact the support team to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wnbd handles your personal data, please get in touch with us through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly from the wnbd platform.
• FAQ: wnbd.live/faq — for answers to common questions about accounts and data.

wnbd aims to respond to all privacy-related enquiries within 48 hours. For formal data rights requests, we will acknowledge receipt within 72 hours and provide a full response within 30 days as described in Section 8 above.

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.